Displaying items by tag: faulty system

New research by the Salvation Army shows that millions of people risk being unable to access their sickness benefits due to faults in the Universal Credit system. Researchers found that 85% of people surveyed struggled to complete their claim. Of these, nearly 60% cited not being able to use a computer or not understanding the complicated system as the main problems they faced. Thousands of vulnerable people on low incomes - particularly those with mental illness - are at risk of destitution because they do not have the skills or support to apply for and maintain a UC benefit claim. There is ‘overwhelming evidence’ that many people find it a struggle to engage with the mainly digital benefit, leaving them unable to pay rent or buy food and effectively locking them out of employment support.