Displaying items by tag: fake reviews

Amazon and Google are under UK competition watchdog scrutiny regarding fake reviews on their platforms. The competition regulator is probing the tech giants in relation to breaches of consumer protection law. Their ‘specific concerns’ were raised about whether the two companies were ‘doing enough’ to detect ‘fake and misleading reviews or suspicious patterns of behaviour.’ An initial sweep, begun in May 2020, cast doubts on whether the firms investigate and remove such reviews, and if they impose ‘adequate sanctions’ to deter reviewers or businesses from violating rules on honest posts - in particular by taking action against repeat offenders. ‘Our worry is that millions of online shoppers could be misled by reading fake reviews and then spending their money based on those recommendations’, said the watchdog. Last September, Amazon had to delete 20,000 product reviews, written by seven of its top UK reviewers, following a Financial Times investigation discovering reviewers were paid to post thousands of five-star ratings.