Displaying items by tag: online appointments

A row has erupted over England’s move to require all GP surgeries to offer online booking for non-urgent appointments, with Wes Streeting accusing the British Medical Association (BMA) of acting like ‘moaning minnies’. While he praised GPs for rapidly adopting the system - now used by more than 98% of practices - the doctors’ union is concerned that patient safety is at risk. The new method of booking, which all doctors have to provide on weekdays from 8:30 am to 6:00 pm, also allows patients to ask questions, describe symptoms, and request callbacks. But the BMA says the software cannot differentiate urgent from routine needs, leaving surgeries overwhelmed and increasing the risk that serious issues will not be triaged properly. Healthwatch England raised concerns about limited patient awareness, difficulties for those less digitally literate, and some practices restricting online slots. Many GPs say they are already at capacity and fear unrealistic expectations without additional resources. The Government maintains it has invested extra funds and recruited more doctors.