Displaying items by tag: agency workers

Amid chronic staff shortages and rising unmet care needs nationwide, a homecare worker commissioned by Warrington borough council sometimes stayed for just three minutes, despite the family paying for the full visit. The council was found to have allocated 15-minute care calls to over 300 people in the region, despite national guidance stressing these were ‘not usually appropriate’ resulting in inadequate care and placing workers under ‘stressful unfair pressure’. The case that triggered the investigation involved a woman with dementia paying the full costs of her care. In 15 minutes two agency carers were expected to wake her, prepare her meal and drink, ensure she ate and drank, administer her medication, change her incontinence pad, administer personal care and tidy the kitchen. Electronic monitoring showed they regularly stayed less than 15 minutes and her care needs were not met or dignified. Meanwhile Rishi Sunak postponed social care funding reforms.