Displaying items by tag: Ombudsman

The housing ombudsman, Richard Blakeway, has warned that growing public frustration over substandard social housing could escalate into wider social unrest. Complaints about poor living conditions have surged 474% since 2019/20, with 45% related to repairs. Despite a record £9bn spent on maintenance in 2023/24, landlords were ordered to pay £3.4m in compensation due to poor practices, including extreme delays in fixing serious issues like asbestos and mould. Nearly half of England’s social homes were built before 1964, and damp-related complaints have risen sharply. Blakeway criticised outdated maintenance standards and ‘rationing’ of services, calling current housing policies detached from modern living expectations. He urged a ‘transformative overhaul’, including a national tenant body and predictive maintenance systems. While Awaab’s Law (named after a toddler who died from mould exposure) is set to force landlords to make immediate emergency repairs from October, Blakeway said it remains too reactive. He warned that without urgent reform, the Government’s housing ambitions could collapse under the weight of a failing system.

Sir Keir Starmer has sparked outrage among the Women Against State Pension Inequality (Waspi) group after Labour rejected compensating women born in the 1950s for changes to their state pension age. Starmer and Rachel Reeves argued that '90% of those impacted knew about the changes,' despite previously calling the situation an 'injustice' while in opposition. Angela Madden, chair of Waspi, criticised these statements, calling them misleading and an insult to millions of women who were unprepared for the increase in the pension age from 60 to 65. The Ombudsman had recommended compensation of up to £2,950 per woman, citing maladministration in government communication. However, Labour claims the financial burden, estimated at £10.5 billion, is unaffordable. The Waspi women vow to continue their campaign, calling for justice and accountability for all those affected.