Displaying items by tag: twoway communication

Last year Hurricane Maria caused damage, deaths, and disruption to Dominica’s communication networks for 65,000 people. Survivors needed to let aid providers know what they needed. When help arrived, it didn’t meet people’s needs. Dominicans described initial silence from aid providers. They were frightened by the lack of information after Maria struck. The first responders were amateur radio operators, civilian volunteers, and diaspora communities on social media. When information from national and international responders finally filtered through, it lacked detail; there were inaccuracies, communication delays, and rumours everywhere. People said they wanted to know what assistance they were entitled to and how decisions were made. But fragmented, late, confusing information in the wrong language left people in the dark. As Hurricane Florence and Typhoon Mangkhut remind us of the devastation large storms can cause, there is a need to make two-way communication a priority in the aid response effort, so that more lives are saved in the future.