A firm used by the Government to cut tax credit payments has received calls from ‘suicidal’ clients. A whistle-blower said most staff weren't even trained to deal with such calls and staff were not offered counselling but were instead told, ‘Have a smoke - you'll be fine.’ But US firm Concentrix said that its staff are trained in accordance with Government guidelines, and ‘are supported as much as possible where we have encountered this type of scenario.’ Concentrix was awarded a £75m contract by the department responsible for collecting taxes and paying out certain benefits to help cut tax credit fraud and overpayment. It will not have its two-year contract renewed next year. A member of the company's Belfast office said, ‘The 600 workers were yelled at every day by clients, with people crying down the phone to you that they're down to their last bag of wipes or have no food in the fridge to feed their kids’.