The number of customers complaining to the independent ombudsman about their energy bills has soared with more people making official complaints in the first six months of this year than the whole of last year put together. Official complaints more than doubled to 22,671 in the first six months of 2014 from 10,598 in the previous six months. The 2013 total was 17,960. Complaints to the ombudsman – who deals with disputes unresolved after at least eight weeks – also reached a record for one month at 4,124 in June, an increase of 216% on a year ago. Chief energy ombudsman Lewis Shand Smith said: ‘The spike in complaints is in part a result of the rising cost of living, but also as a result of consumers becoming more aware of their rights and feeling more empowered to act and fight for a fair deal. Addressing these concerns is crucial to restoring consumer confidence in the sector.’