A poet and songwriter has complained to the Welsh Language Commissioner after HSBC told him it could not respond to his letter because it was written in Welsh. The bank asked Mr Lovgreen to resend his message informing them of his change of address because it was in a foreign language. HSBC has since apologised, and said it will offer better training to staff. Earlier this year MPs were able to speak Welsh during parliamentary debates for the first time at Westminster, after translation facilities were made available. See also the Europe article on Greater Europe Mission (GEM UK).